# Onsai — Complete Information > Agentic AI for the hospitality industry — voice agents, messaging automation, and revenue optimization. Onsai builds autonomous AI solutions for hotels and serviced apartments. The platform handles guest calls, validates bookings, checks commissions, and automates messaging — in 25+ languages, 24/7. ## Company Overview - **Name:** Onsai GmbH - **Founded:** 2024 - **Headquarters:** Leipzig, Germany - **Website:** https://onsai.io - **Email:** mail@onsai.io - **Phone:** +49 30 585 847 990 - **Address:** Onsai GmbH, c/o Greenlander's Friends, Petersstraße 22 / Sporergäßchen 2, 04109 Leipzig, Germany - **LinkedIn:** https://www.linkedin.com/company/onsai - **Industry:** Hospitality Technology / AI / SaaS ## Founding Team ### Jochen Emig — CEO & CTO LinkedIn: https://www.linkedin.com/in/jsemig/ ### Christian Müller — CPO LinkedIn: https://www.linkedin.com/in/digital-enthusiast/ ### Ralf Bonin — COO LinkedIn: https://www.linkedin.com/in/ralf-bonin/ ### Tobias Köhler — CCO LinkedIn: https://www.linkedin.com/in/tobiaskoehler/ ## Products & Solutions ### Voice Agent AI-powered phone handling for hotels. The Voice Agent answers calls autonomously in 25+ languages, handles reservations and booking changes, provides hotel information, transfers to human staff when needed, and integrates with PMS systems. It supports natural, human-like conversation and provides analytics on call patterns. The goal is to automate up to 70% of incoming calls, reducing staffing costs while improving guest service. **Key Features:** - Multilingual support (25+ languages) - Natural voice conversation - Booking management (reservations, changes, cancellations) - Contextual intelligence (remembers conversation context) - Analytics and reporting - Smart human handover URL: https://onsai.io/solutions/voice-agent ### Messaging Agent Omnichannel guest messaging automation across chat, WhatsApp, email, and other platforms. Handles inquiries instantly with multilingual support, booking link integration, media handling, and intelligent handover to human agents when complex issues arise. **Key Features:** - Omnichannel (chat, WhatsApp, email) - Multilingual communication - Booking link generation - Smart handover to staff - Guest journey awareness - Rich media support URL: https://onsai.io/solutions/messaging-agent ### Commission Check Automated OTA (Online Travel Agency) commission verification. Matches OTA invoices against hotel contract terms, detects billing discrepancies, validates rate parity, generates reconciliation reports, and helps hotels recover overpaid commissions. **Key Features:** - Automated invoice matching - Discrepancy detection - Contract term validation - Detailed reporting - Revenue tracking - Periodic reconciliation URL: https://onsai.io/solutions/commission-check ### Reservation Check Booking validation and error detection system. Automatically validates reservations across PMS systems, catches data inconsistencies (wrong dates, rates, room types), alerts staff to errors before they impact guests, and generates accuracy reports. **Key Features:** - PMS data matching - Booking validation rules - Error detection & alerts - Email notifications - Accuracy reports - Efficiency optimization URL: https://onsai.io/solutions/reservation-check ## Technology Integrations Onsai integrates with leading hospitality technology platforms: ### Property Management Systems (PMS) - **Apaleo** — Cloud-native PMS - **Mews** — Hospitality cloud platform - **Opera Cloud** — Oracle's hotel PMS ### Channel & Revenue - **HotelNetSolutions** — Channel management - **HotelPartner** — Revenue management ### Guest Experience - **LikeMagic** — Guest journey platform ### Hotel Partners (Selected Customers) - Göbel Hotels - Castanea Resort - Hotel am Augustinerplatz - Halbersbacher Hotels - Kongresshotel Potsdam - Titanic Hotels - The Guesthouse - Stay Awesome ## Awards & Recognition ### Nest des Flamingos 2024 - **Event:** SO!APART (leading serviced apartment industry conference) - **Recognition:** Most innovative product — voted by both expert jury and live audience - **Jury:** Philip von Ditfurth (Apaleo), Janina Salewski (Kappe Projektentwicklung), Andreas W. Büscher (BeePartment) - **Date:** November 21, 2024 ### IHA Start-up Award 2025 - **Event:** upnxt Hospitality UPGRADE conference - **Presented by:** German Hotel Association (IHA) - **Recognition:** Most innovative hospitality tech start-up - **Date:** July 2, 2025 ### Travel Start-up Night 2025 - **Presented by:** Travel Industry Club e.V. and VIR (Verband Internet Reisevertrieb) - **Recognition:** Best travel/hospitality start-up - **Date:** December 4, 2025 ## Funding - **Round:** Over €1 million in growth capital (August 2025) - **Investors:** Strategic angel investors and industry-focused venture capital - **Use of funds:** Product development, team expansion, European market scaling ## Resources ### Onsai Academy AI strategy modules and webinars for hospitality professionals. Structured learning program covering AI fundamentals, implementation strategies, and best practices. URL: https://onsai.io/resources/academy ### Stay Efficient Podcast The Onsai podcast for future-oriented hoteliers. Topics include AI strategy, hospitality innovation, job crafting, and expert interviews. Available on: Spotify, YouTube, Apple Podcasts URL: https://onsai.io/resources/podcast ### Whitepapers & Guides In-depth downloadable guides on AI adoption in hospitality. Practical frameworks for hoteliers covering AI strategy, SEO/GEO, and hotel marketing. URL: https://onsai.io/resources/whitepapers ### Newsletter Monthly curated AI and hospitality insights. Available in both English and German editions. URL: https://onsai.io/resources/newsletter ### Press & Media Extensive media coverage in publications including Business Insider, Tophotel, AHGZ, FVW, Hospitality Inside, PhocusWire, and more. URL: https://onsai.io/resources/press Press contact: media@onsai.io ### Insights & Blog Company news, award announcements, and expert insights on AI in hospitality. URL: https://onsai.io/insights ## Philosophy Onsai's design philosophy is built on four pillars: 1. **Seamless** — Technology that integrates naturally into hotel operations 2. **Clear** — Transparent AI that hotels understand and trust 3. **Invisible** — AI that works behind the scenes, letting hospitality shine 4. **Reflective** — Continuous learning and improvement from every interaction ## Careers Onsai is a remote-first company hiring across AI engineering, hospitality domain expertise, and customer success roles. - Careers page: https://onsai.io/about/careers - Job listings: https://join.com/companies/onsai - Contact: jobs@onsai.io ## Events ### ITB Berlin 2026 - **Date:** March 3–5, 2026 - **Location:** Hall 7.1c, Stand 111 - **Activities:** Live AI voice demos, PMS integration showcases, 1:1 meetings - Book a meeting: https://onsai.io/itb-2026 ## Legal - Privacy Policy: https://onsai.io/privacy-policy - Terms of Use: https://onsai.io/terms-of-use - Impressum: https://onsai.io/impressum ## Languages The website and all products are available in English (default) and German (/de/ prefix for German content).